Let us inform you that we have encountered some issues after the recent program update. Below you can find more information on each of the issues as well as information how to troubleshoot them or gather the relevant information to help us in solving each issue as soon as possible.
1. Windows login failure after the last program update
After the latest program update (from build 733 to 787), some users are not able to login to Windows. The issue can be recognized as a PC freezing during the login procedure. Disabling of IDP (AVGIDSAgent service in safe mode) can be used as a temporary solution for now. Some reports also say that complete reinstallation resolves the problem, but this is not fully verified yet. At the moment we do not have much information and the exact cause of the issue has not been identified yet.
2. „Invalid file structure“ warning of the Online Shield (or Resident Shield)
This issue may appear when visiting certain webpages. When entering the webpage, the following Online Shield warning appears and AVG crashes:
The file could not be scanned probably due to an invalid file structure (address xxxxxxx)
At the moment we have all information needed to identify the culprit of this issue . The fix will be released in a program update which will be available this week.
Please use standard escalation procedures to report any additional information about the above described issues.
