How to install AVG 9.0 over AVG 8.x or AVG 8.x Free

To install AVG 9.0 over the installed AVG 8.x or AVG 8.x Free please proceed as follows:

Note: All settings from old version will be converted into AVG 9.0. Old version will be automatically removed

1. Download the latest AVG 9.0 installation file here (choose your edition):

• AVG Internet Security 9.0
• AVG Anti-Virus 9.0
• AVG Anti-Virus plus Firewall 9.0

• Click on Download AVG now button.
• When you are prompted, please do not open this file directly from the Internet, but click the Save button and choose a location, where the installation file should be stored (we recommend saving the file to the Desktop).

2. Reboot your computer.
3. Close all running applications, locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it.

• Follow the installation wizard to install the new AVG 9.0 (previous versions of AVG 8.x will be automatically removed during the installation process).
• Enter your license number when you are asked (we recommend that you use Copy&Paste method to enter this license number into the installation form, as described in FAQ 2010.
• Finish the installation wizard and restart your computer.

4. Update the AVG program.

For detailed instructions please visit FAQ 2220.

How to download and install AVG 9.0 products

In order to install the AVG application please proceed as follows:
1. Please download the latest installation file of the appropriate edition that you have ordered:

• AVG Anti-Virus
• AVG Anti-Virus plus Firewall
• AVG Internet Security

• Click on Download AVG now button.
• When you are prompted, please do not open this file directly from the Internet, but click Save button and choose location where installation file should be stored. We recommend saving the file to the Desktop.

2. Reboot your computer.
3. Close all running applications, locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it.

• Follow the installation wizard.
• Enter your license number when you are asked (we recommend that you use Copy&Paste method to enter this license number into the installation form).
• If AVG asks you for a computer restart, please do so. 

If there is any issue installing AVG, AVG Customer Services need to get the AVG installation log files to find out why AVG cannot be correctly installed on your computer. To send us these files, please do the following:

• Click on Start.
• Select the Run option.
• Type %tmp% and press the OK button.
• Please find the following files in the Explorer's window that will appear on the screen: 
• Iavg9inst_XXXX-XX-XX_XX-XX.log
• avg9inst_XXXX-XX-XX_XX-XX.xml
• Davg9inst_XXXX-XX-XX_XX-XX.log
  (where X represent the date and time of creation)
• Send all files to AVG Customer Services.

I think I have a virus on my computer. What steps should I follow to install AVG?

First, check your computer with the vcleaner.exe utility. This utility is able to clean/remove most known of viruses that are known to cause installation problems. It is not necessary to install this utility, just save it on your PC and run it.
You should check your computer this way:

• Download the vcleaner.exe utility from the Virus Removal section.
• Reboot your computer into the Safe mode (if necessary).
• Double-click on the downloaded Vcleaner utility to launch it.
• Please wait until the scan finishes and restart your computer.

After checking your computer with vcleaner.exe, you can begin installing the AVG program. We recommend you to install AVG as described in FAQ 1995. When the installation is complete, please update your AVG, to be sure that the latest virus definitions are in place.